The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

• Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
• Timely and Responsive:​​ We will be proactive, take initiative, and will try to anticipate your needs.
• Accurate and Consistent:​​ We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
• Accessible and Convenient:​​ We will continue to simplify and improve access to information and resources.
• Truthful and Transparent:​​ We will advance a culture of honesty, clarity, and trust.

Tell us about your experience with the Maryland Department of the Environment. Click here to complete a three question customer experience survey.

Click here to view our customer service overview​.

In 1987, the Maryland Department of the Environment was created to protect and preserve the state's air, water and land resources and safeguard the environmental health of Maryland's citizens. MDE's duties also encompass enforcement of environmental laws and regulations, long-term planning and research. MDE provides technical assistance to Maryland industry and communities for pollution and growth issues and environmental emergencies.

To protect and restore the environment for the health and well-being of all Marylanders.

Healthy, vibrant and sustainable communities and ecosystems in Maryland.

1. Service. Providing value to citizens, customers, colleagues, and communities by being responsive, inclusive respectful, and resourceful and transparent in how we operate programs and invest the public's money.
2. Science and Technology. Using science-driven regulation and policy to protect the environment more effectively and information technology to serve customers more efficiently.
3. Innovation. Embracing creativity to achieve better results, while encouraging the use of market-based and partnership-driven tools and strategies for improvements in environmental technologies, regulation, and finance.
4. Integration. Integration of air, water, land, and science programs for more effective and efficient results, and better use of ecosystem-based permitting to increase efficiency, offer better consistency and improve environmental protection.
5. Partnership. Increasing outreach and openness to broaden the range of public and private sector participants and strategies that foster better solutions through broader stakeholder involvement in environmental challenges.
6. Performance. Focusing on results and tracking outcomes to accelerate progress in how to manage for cleaner air, water, and land and to reduce risks from pollution, climate change, environmental emergencies, and other threats.
7. Employees. Cultivating and fostering a talented and diverse workforce and providing opportunities for development of professionalism, innovation, productivity, teamwork and leadership. 
   
    

MDE’s customers include Maryland citizens who expect protection and restoration of the environment; businesses, governments, and individuals who are applying for permits and receiving technical assistance; and technical personnel such as: well drillers, sanitarians, waste water operators, and asbestos contractors who require certification. Other key stakeholders include environmental and public health advocacy groups, citizen groups, educators, scientists and natural resource users.