MDE-SERV Frequently Asked Questions

  1. What is the purpose of MDE-SERV?

    MDE-SERV’s purpose is to improve MDE’s effectiveness and efficiency through intensive systematic, data-driven oversight with a focus on improving the sevice, efficiency, results, and value for customers, stakeholders, and the environment.

  2. Who’s in charge of MDE-SERV?

    Sue Battle-McDonald, MDE-SERV Director, is in charge of MDE-SERV under the guidance and direction of MDE’s Secretary.

  3. When and where are MDE-SERV meetings held? 

    MDE-SERV meetings are held Monday mornings from 10:00 to 11:30 in the MDE-SERV Room.  Check the schedule online for meeting dates.

  4. Can I visit an MDE-SERV meeting, and if so who can I contact to arrange this?

    Limited visitor space is available. Contact MDE-SERV Analyst 410-537-4158

  5. I hear there’s an MDE-SERV Panel who questions MDE managers at each MDE-SERV meeting. Who is on this panel and why? Why does the Secretary need a whole panel, instead of just asking the questions himself?

    The Panel is composed of MDE’s Secretary, Deputy Secretaries, Budget Director, Administrative Services Director, IT Director, Principal Counsel and the MDE-SERV Director. The Panel’s role is twofold: First, it brings a variety of perspectives to each MDE-SERV discussion. Second, many issues and problems can be addressed more quickly when key senior managers are in the room together.

  6. I know about a real issue that those MDE-SERV people should be looking into.  Is anyone interested in my opinion?

    Yes!  All suggestions are most welcome, and can be offered anonymously if desired.  The MDE-SERV Office receives confidential suggestions regularly.  Suggestions can be sent to Sue Battle-McDonald, MDE-SERV Director, at or by postal mail at 1800 Washington Blvd., Baltimore, MD 21230, or you can contact Sue to arrange a phone call or private meeting at 410-537-4111.

Contacting MDE Personnel:

Sue Battle-McDonald, MDE-SERV Director, e-mail: phone: 410-537-4111

Andrew Gosden, MDE-SERV Analyst, e-mail: phone: 410-537-4158​

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information