The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
The mission of the Maryland Department of the Environment is to protect and restore the environment for the health and well-being of all Marylanders.
The Department’s customers include citizens, businesses, local governments, other state and federal agencies, and everyone else with an interest in protecting Maryland’s environment.
Every Department employee is responsible for delivering exceptional service by providing customers with respectful, timely, and knowledgable responses to inquiries and interactions.
The Department of the Environment’s Customer Service Promise describes our approach. Specific goals include the following:
In addition to these core customer-service-related activities, we will also review our business hours to ensure that they are aligned with customer needs; conduct focus-group-type meetings with stakeholders, ensure literature is up-to-date, and conduct staff meetings to discuss progress on achieving customer service goals. We will also continue to recognize top performers in our agency for professionalism and courtesy, for responsiveness in resolving customer needs, and for innovations that improve customer service.
We will monitor the execution of the aforementioned activities, measure performance, and analyze the results in order to continuously improve customer service.
We are committed to providing Maryland citizens, businesses, stakeholders, and other customers with the best customer service. For more information, visit our website: www.mde.maryland.gov.
1800 Washington Boulevard, Baltimore, MD 21230